Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Tracking an order

Hi, I've tried to read every thread going but still can't find where my order is tracked. O2 don't make it easy for you to contact them personally either.

Resolved! 3G/4G

When is there likely to be 3/4G coverage in Kirkcudbright (DG6 4)? - most other major networks have it - fed up with coverage - changing network soon if no Change soon.

Help getting the right plan for my trip to america

Hi... I am going to the u.s.a for a holiday and was wondering what would be the best package or plan

Resolved! O2 sends marketing emails to wrong address - how to change it?

I've just discovered that O2 has been sending marketing-type emails to a Gmail address that I only set up to be able to use an Android phone. I don't use it as an email as I find Google very invasive, but as I was getting demands from Google via my p...

Resolved! O2 Store and Share - constant sync errors

I recently got an iPad Pro 12.9 on O2 that came with 2 years free unlimited Store and Share cloud storage. Great, I thought - I can ditch Dropbox and save £79 per year. Unfortunately, it just doesn't work. The sync client for Mac constantly gives me ...

Resolved! O2 Travel Opt Out

Hi everyone,I just switched from pay monthly to payg, and I found in my Bolt Ons list something called "O2 Travel Opt Out". I assume this gives me a different tariff from normal when abroad. Where can I find details of the tariffs with and without th...

Resolved! PAC codes

Are PAC codes unique to a network provider? I ported my number to my O2 account but I have changed my mind and want to port it to another network provider but it's still within the 30 day period of the original PAC code - customer services said I nee...

Resolved! o2 open - can it be used for upgrading over the phone/live chat or just instore?

Hi all, Apologies if this has been asked several times. I read several posts on here but I was a little confused even after reading the FAQs. I just wanted someone to help clarify when the o2 open code is valid. If I upgrade with an o2 representative...

Unimpressed

I decided to upgrade early and buy a new phone yesterday, I specifically asked and paid for it to be here the next day (today) BEFORE 10:30am as I know someone would be at home to collect it. I then got a text from the services o2 used (UK mail) to d...

Resolved! Mast not working for a month in the Abersychan area. O2 still charging for airtime

Can anyone tell me why I should be charged for airtime when I have not been able to use my mobile from home in the Abersychan postcode area of NP4. I am registered for updates that tell me nothing. I have the Tugo app to use with home wi-fi, but this...

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