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Insurance claim - Forgot to disable passcode before sending... is this a problem?

Anonymous
Not applicable

on ‎12-10-2017 22:31

on ‎12-10-2017 22:31

So my charging port on my iphone6s+ was faulty and the speaker was incredibly quiet so i enacted the insurance policy and my phone was collected via courier yesterday.

 

I was hoping for an email today regarding a replacement being sent out, however none as of yet. However, i just realised that my passcode for unlocking the phone was still in place when i returned the phone... is this a problem? I disabled 'find my iphone' as requested, but the passcode is still in place...

 

Thanks in advance for any advice you can give

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Anonymous
Not applicable

on ‎12-10-2017 22:41

on ‎12-10-2017 22:41

Hi @Anonymous that doesn’t matter, they will wipe the phone & reset it to factory settings. 

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MI5
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In response to Anonymous
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on ‎12-10-2017 23:02

on ‎12-10-2017 23:02

They will probably contact you for the code.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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