I'm being chased from O2 for an amount that they cannot find that I owe!

[andrewmpeel]

Still August this year O2 are chasing me for an amount that I know nothing about and that they cannot find anywhere on my account

I have called them and webchatted with them, but to no avail - its simply not there on my account - but they still chase me for it via email

When i've spoken and webchatted, each time they say, nothing is on the account, just ignore the chasing emails as nothing is outstanding

Now, today, I have a received a debt collection letter from Moorcroft debt recovery

How can i resolve this???

Im really upset to receive this letter and dont want my credit file affected by this - please anyone, or any admin on here, help.

Thank you

[O2nath_ci]

@Bambino  & @gmarkj  Thanks for the tag 

I willl private message you @LauraB93 

[O2Lisa]

Thanks for the tag @Enlli 

@LauraB93 I’ve just seen your private message😊 I’ll be with you in a moment.