Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Call from unknown number

I have had multiple calls this week from this number: 0330 303 5315it was a guy saying he was calling from O2 to offer me a discount on my plan and a free tablet? (I think related to how long I’ve been a customer and my data usage) I was unsure if th...

Issues with calls, texts and iMessages after transferring from EE to o2 last week.

I took out a new contract with o2 last Wednesday 4/1/22 and got an iPhone 11. I transferred my existing number from EE to o2, however I still can’t receive calls, send or receive texts or set up WhatsApp or FaceTime. I have called o2 a few times and ...

Wrong IMEI on O2 recycle

Hi there, I have just upgraded my tariff to a new iphone and I'm trying to use O2 recycle to pay towards my next tariff. When I enter my phones IMEI it just comes up as incorrect, but seems to come up correct when I put it into a checker / other trad...

Replacement phone whilst mine is being fixed?

Hi all, looks like I'll be sending my device off to be repaired - I've not had to do this for some years, do they still hand out basic phones as a replacement or have they given out something a bit more smart related?

Resolved! Army code

I’ve been given a army discount code to use, but how exactly do I put it on?

Mobile data help

Can anyone point me in the right direction. I purchased an unlimited data sim to use in our modem at our remote offices where wired broadband is basically unavailable. Signal was apparently good so without further thinking I signed up for a sim only ...

Resolved! Esim not activating

Trying to activate an eSIM on my iPhone 13. Worked with Vodafone (and was 1000 times smoother). I downloaded the profile via QR code which can only be sent via post or in store (lol). Text swap to that O2 number, didn't work. Called o2 who said the s...

Resolved! Annoying International Calls

Hi all, is there a way of blocking international calls on an iphone (not just rejecting them). I ask because I am getting telemarketing & spam calls on a near daily basis from the USA.Thanks,James

Resolved! o2 insure

I pay 7.50 per month for o2 insure, how do i claim as my phone is damaged?

Resolved! sim swap_ retain existing mobile number

can anyone clarify procedure...on the online page for retaining existing number when joining o2. it requires input of mobile number.....is this the new number which come with new sim card or existing number on old sim. it has been a long time since i...

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