Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Returning a device between 14 days

I’ve ordered a Jiffy bag from o2 to send my device back as I changed my mind between the first 14 days. I’ve dropped it in one of those priority postboxes but forgot to check if there was a tracking number so now I can’t track it. It’s been over a we...

Resolved! Google Pixel 7 - Free Fitbit

Anyone know how to claim the free fitbit with the google pixel 7? Have tried contacting O2 but keep getting cut off and live chat is too busy to start a chat....helpful.

Resolved! Fitbit promotion with Pixel 6a upgrade

I recently updated to the Pixel 6a and it's meant to come with a Fitbit, which we have to submit a claim for on the 16/01/23 - how do we submit the claim?RegardsGrant

Resolved! Apple Music offer

I upgraded my tariff last week and got Apple music free for up to 6 months. Yesterday I received an email telling me my offer is ready to redeem , I followed the instructions only to be told that Apple don't recognise the code. I then rang O2 only to...

Resolved! ADDING A DEVICE

The O2 website experience is truly dreadful. I have added a new device/number for my teenage son, to my existing plan. I have not redeemed by old plan and obviously not sought to transfer my own mobile number to this new device. Is the system sophist...

Requesting eSim has disconnected my service!

Requested an eSim through My O2 to find that my service was disconnected immediately. Have been told that I would receive an eSim pack in the next 3 days. That’s 3 days with no service! I can see an option on My O2 to download my eSim, but I get aske...

Resolved! Recycling

Could anyone give me the telephone number for Recycling Dept please?

Resolved! O2 email

I am upgrading o2 phone told to access my email account for code to collect phone how do u get into the bloody emails impossible

Resolved! Old number not transferring

I have recently switched to O2 from Vodafone, I completed the online form with my details and PAC code a week ago to get my old number switched across but nothing has happened. Any ideas?

Resolved! Call from unknown number

I have had multiple calls this week from this number: 0330 303 5315it was a guy saying he was calling from O2 to offer me a discount on my plan and a free tablet? (I think related to how long I’ve been a customer and my data usage) I was unsure if th...

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