Solved: Re: I didn't make the order number NC20197468

BenYS · ‎22-09-2023

Hello,

Yesterday night a few text messages and emails arrived that I made the following changes which I have no idea at all about:

Modify order : (REMOVED)

Airtime plan 20GB, Unlimited UK Minutes, Unlimited UK Texts, 12 months

Added Bolt on : out-of-bundle charges reduction

Its order number is (REMOVED) according to the notice.

Could you help me understand what this is about, so that I can make further requests if needed?

MI5 · ‎22-09-2023

@BenYS

This is a billing alignment to ensure you don't pay O2 more than you were paying Virgin for your phone bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-09-2023

@BenYS

This is a billing alignment to ensure you don't pay O2 more than you were paying Virgin for your phone bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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