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Huawei Dongle

Anonymous
Not applicable

on ‎09-09-2017 20:09

on ‎09-09-2017 20:09

Hi, I have just brought a new Huawei dongle and trying to set it up on my laptop. It keeps saying whenever I insert it "insert a SIM card and restart your device". But I know for SURE that I have inserted my sim, and inserted it correctly. Can someone please help????? Am I doing something stupidly wrong?

Thanks
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MI5
Level 94: Supreme
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on ‎09-09-2017 20:21

on ‎09-09-2017 20:21

Maybe the sim isn't active?
Try giving customer services a call to check http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎11-09-2017 15:31

on ‎11-09-2017 15:31

Hey @Anonymous is there any update on this? Did you find out if the sim was OK or was it a problem with the dongle itself? 

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