How to verify age if you don't have credit card and in lockdown?

[Lana_E]

I am 27 years old and I don't have a credit card, but apparently that's required for an age check in order for me to be able to access websites that are blocked when I'm roaming

The other alternative is to walk into an O2 shop with a photo ID but obviously I can't do that during lockdown right now.

What should I do?

[Bambino · Accepted solution]

@Lana_E Please see this: https://community.o2.co.uk/t5/How-to-Guides/O2-Age-restriction-what-it-is-amp-how-to-manage-it/ba-p/...

[Lana_E]

I understand these restrictions but both options are not possible for me.

[pgn]

Have you tried calling O2, to see if there is another way they can do this for you, @Lana_E ?

Numbers to call are in this Guide: Coronavirus Community Help and Support, if you want to give it a go.

Addressing restrictions is classed as an Essential O2 service:

[Lana_E]

I tried it but there was a long queue and I got disconnected automatically.

In the end, I managed (finally) to find the live chat link which was quite tricky to find, and able to solve it through there.

[pgn]

That's great news, @Lana_E - and that O2 online or webchat were there and could do it is a plus!

Good luck with your now unrestricted O2 web access 👍