How to report a network fault?

[Anonymous]

Anybody have a clue how to get hold of a human being at O2 to report a network outage and problem affecting thousands of people in the place I live? I've tried doing the Live Chat and was told somebody would come back to me but, needless to say, I never heard anything more from them.

Is there a real person or department that you can report proper network problems and not the usual silly problems that we all get from time to time?

Thank you.

[Anonymous · Accepted solution]

Phone cs on 202 from your mobile, don't bother with chat as they don't know a thing

[Anonymous]

But what do you do if, because of the fault, you cannot use your phone!

[MI5]

Use a landline:
From a landline 0844 809 0202 5p / min

[perksie]

---

@Anonymous wrote:

But what do you do if, because of the fault, you cannot use your phone!

---

If you look down the page to the bottom you will see a link marked "Contact us".

This link will lead you to all the various ways of getting in touch with O2.

Give it a try and let us know how you get on.

[Anonymous]

Tried it. Used the chat box (twice) waste of time!!The person (Sue) admitted she could not inform the network team about a problem and I should ring them- how do I do that if I can use my phone?! Tried to use my son's phone, guess what, he uses Tesco and they use....you guessed it....O2!!!

In desperation I have written to your Chief exec- Dunn. The irony of having to write and post a problem to O2 is not lost on me!!!

A simple email to report problems would be one way to go. You really need to look at your systems - they are simply not fit for purpose. I have invited your chief exec to contact his company about a fault on the network without a phone and see how long it takes him. I have been at this for hours and unlike employees of O2 I am self employed and do not get paid sorting out their problems!! But I suffer because of them. Yes, I am angry!

[perksie]

Is this a serious question?

"But what do you do if, because of the fault, you cannot use your phone!"

I could borrow another phone in ten minutes if I had to, I'm not sure what facility O2 should provide to make this any easier for you.

You can message O2 here:

https://www.o2.co.uk/apps/help/help

or write to them here:

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP