How to delete access to bolt ons

[Anonymous]

Help! My 13 yr old has added lots bolt ons up to £79 on one day! I’ve no idea how she did this. How can I disable bolt ons for her iphone 5 but leave for my iPhone 6?

[Cleoriff · Accepted solution]

Hi @Anonymous. I presume both accounts are in your name? You will probably need to contact customer services in the morning and explain the issue to them 202 for contract phones (4445 for payg) Best time to call is between 8-8.30 am in the morning. As this is an account related problem it's best to call rather than use live chat. Best of luck ...

[Cleoriff]

@Anonymous...To add, you could try to delete the bolt ons via My O2 http://www.o2.co.uk/myo2  in case they are re-occurring but I would still speak to customer services https://www.o2.co.uk/contactus

[MI5]

Change it to a PAYG account.

[chrisymon]

Yeap come accross this often, Best thing to do is remove the my o2app from her phone this is how she is purchasing these boltons as only the account holder can do it over the phone. 

Or reset app password again will be unable to purchase as will have no access to account.

[jonsie]

Definitely change the password but if she is not mature enough to manage the account then definitely put her on a payandgo sim.

That would obviously depend on the length of the existing contract but the main thing now is to speak to customer service and get the bolt ons removed. 

Then you need to sit down with your daughter and have a long serious chat...  

[Anonymous]

Very much appreciated

[Anonymous]

Great. Thanks. Have reset password