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How do I unlock an o2 phone?

Anonymous
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I have a Microsoft Lumia 640 LTE that my son used when he first had his o2 acc. Now he uses a different mobile and I want to unlock the Lumia for my daughter to use on another network. How do I get it unlocked?

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MI5
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See here @Anonymous https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
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See here @Anonymous https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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@Anonymous wrote:

You will need to use your sons original SIM card I believe to do it 


Any o2 sim is fine but if you can use a contract sim to register the phone the unlock will be free.

Otherwise you'll have to pay £15 and use the PAYG option.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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I always thought you needed the original sim that came with the phone 

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MI5
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Nope, not at all mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Thanks for clearing that up

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MI5
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No worries :slight_smile:
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 11
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Anonymous
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Call 02 and ask them to get you an unlocked code, or go to a phone stall and it will cost you 10-15.00

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Anonymous
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@Anonymous If they do that then they void any warranty they may have on their phone & those market stall types are not guaranteed to actually work 

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