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Koszmar · ‎07-08-2020

Disney says to come onto 02 website but there is nothing here to cancel it?

LymeSimon · ‎09-04-2021

Thank you. Trying to get someone at O2 to ask is near impossible. Your instructions allowed me to cancel.

Stevo1 · ‎17-05-2021

Spot on, thank you!

Dolomites · ‎23-05-2021

Thank you @MI5 helped me cancel too

MI5 · ‎23-05-2021

You're welcome 😁

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Geogy · ‎27-08-2021

Thanks that worked!!

grumpyClare · ‎28-09-2021

I'm trying to cancel Disney but the auto renew button won't turn off. I've tried on a browser and in the MyO2 app. Anyone know what's going on?

gmarkj · ‎28-09-2021

You need to cancel once you have logged in to your account on o2 @grumpyClare.

Follow the guide already posted for a how to.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Bighands · ‎01-10-2021

Did you manage to get answer to your question as I am in exactly the same situation the auto renew just doesnt turn off

gmarkj · ‎02-10-2021

If it is not working then call customer services and see if they can help @Bighands.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Anne3 · ‎26-12-2021

Thank you for this. Very helpful!

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