Have you played dontholdyourbreathforO2 ?

[Anonymous]

On hold for 58 minutes and 20 seconds.

Did you beat my high score?

@rosadosc @bandofbrothers @piperdog123 @adriannadavey @Cleoriff @MI5 @jonsie 

ORIGINAL THREAD: http://community.o2.co.uk/t5/Other-Products-Services/Compensation-for-wait-times-and-why-I-m-leaving...

[Anonymous]

@Cleoriff How do I escalate my case to someone higher up without having to call? ie by email.

This is such a joke.

[MI5]

This is the only other option http://www.o2.co.uk/how-to-complain

Sorry, just noticed you were addressing Cleo....

[Cleoriff]

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@MI5 wrote:

This is the only other option http://www.o2.co.uk/how-to-complain

Sorry, just noticed you were addressing Cleo....

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You carry on Rich....I was busy posting elsewhere....:smileywink:

@Anonymous  Follow @MI5 's advice. (I usually do) 

[Anonymous]

As a general rule we all follow @MI5's advice. You generally won't go wrong.

[MI5]

I think we have all been there with CS at some point or other and given up, tbh.....

[Anonymous]

Question is though Rich, whilst we have all been there, it doesn't make it right. O2 used to be cracking for CS but these days out is dropping like a stone. Yes better than the rest but. ...

[Anonymous]

Never been on hold for more than 10 minutes. 

Then again its been a while since I've spoke to CS via phone and if my issue is not account related I just ask on here

Mind you, since it takes ages to get through to someone these days,  when my contract was about to expire, what I did was, I went into my local o2 store and asked if they could call o2 for me as wanted to cancel one of my contracts and dont have the time to be on the phone for hours. Glad I did it that way as waited less than 2 mins to be connected and sorted my issue within minutes .

[MI5]

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@Anonymous wrote:
Question is though Rich, whilst we have all been there, it doesn't make it right. O2 used to be cracking for CS but these days out is dropping like a stone. Yes better than the rest but. ...

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It would be a start if it just went back to how it was 12 months ago......

[Toby]

Hi MannyO,

Sorry to hear you had a hard time getting in contact, feel free to send me a private message and we can have a chat. I'm Toby, the community coordinator.

I have also removed a lot of off-topic posts from this thread guys. Please make sure your posts are relevant to the original post.

[Cleoriff]

Thanks for that @Toby  On @Anonymous 's original thread I suggested he get in touch with you via PM....so I hope he does...:smileyhappy:

Original thread here...

http://community.o2.co.uk/t5/Other-Products-Services/Compensation-for-wait-times-and-why-I-m-leaving-So-should-you/td-p/832600