Door swap

[Anonymous]

I have been waiting a months now my 3rd door swap which hasn't arrived in the time scale of 1-7 days and still left with a faulty phone I have made complaints etc and still stuck with a faulty phone, and advise on what to do next?

[jonsie · Accepted solution]

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@Anonymous wrote:
I have been waiting a months now my 3rd door swap which hasn't arrived in the time scale of 1-7 days and still left with a faulty phone I have made complaints etc and still stuck with a faulty phone, and advise on what to do next?

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Not a lot you can do to be honest. Phone and escalate to a manager or use the complaint link at the foot of the page or in my signature. 

[Cleoriff]

It does sound as if you have to take the matter into your own hands... and keep phoning. Perseverance is the key. Of course there will always be the excuse  'well it is Christmas'.....so just keep pushing

[Anonymous]

Hi @Anonymous

You say you've already made complaints. What avenue have you used ?

As advised ringing them is probably the best course of action.

Please let us know how you get on with this.

[jonsie]

7-10 working days for a written complaint not several weeks.