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Level 1: Joiner
Posts: 1
Registered: ‎15-04-2019

Goes straight to voicemail

I have a samsung 2017, my husband tells me he has called me at certain times and it’s gone straight to voice mail, it shows no missed phone calls whatsoever, how/why is this happening.  It happened this morning, the first I knew I’d been called was the voice mail icon on my home screen.  I do not have do not disturb open.


Any help/suggestions would be greatly appreciated.

many thanks


Posts: 3,159
Topics: 130
Kudos: 236
Blog Posts: 1
Solutions: 42
Registered: ‎06-04-2012

Re: Goes straight to voicemail

You could try disabling voicemail. Check call forwarding is not being sent to voice mail.

If you have a landline try dialling your own number.

Leave your candy-colored cans in the toy chest and try a pair of proper headphones.
Posts: 95,178
Topics: 755
Registered: ‎14-01-2013

Re: Goes straight to voicemail

[ Edited ]

Hi @Lizzylavz 

All you need to know about voicemail is here


You could also lengthen your ringtime here



Best of luck and welcome to the forum Welcome


*The Game Is On*

Posts: 82,497
Topics: 576
Solutions: 3,985
Registered: ‎04-01-2009

Re: Goes straight to voicemail

I would try cleaning your sim card and if the problem persists ,go to your nearest O2 store and ask them to change the sim  They will do it for you there and then  

Posts: 111,739
Topics: 563
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Registered: ‎04-04-2012

Re: Goes straight to voicemail

@Lizzylavz dial ##21# and press send. This will cancel all diverts.

Check again if the call comes through ok or not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)