Free gift voucher

[Anonymous]

Iv had my phone for over 5 days now and my voucher code is not working to claim my free gift.. i have been on all the links given and it keeps telling me my code or IMEI number is wrong or my code has been used...

[MI5]

That's the company who runs the promotions on behalf of o2.

[Anonymous]

That's irrelevant as far as I'm concerned.
My purchase was with O2. I don't palm my customers off to my company's suppliers.

[MI5]

Take it up with O2 http://www.o2.co.uk/how-to-complain
You're only talking to other customers here.

[Anonymous]

Thanks for that.

 I know we're just all customers, but seems there are a few that know the ins and outs of how O2 works and if that is anything to go by I may as well not bother. 

It's seems a regular feature of O2 promos. Basically promise everything and actually give nothing by just making it as difficult as possible to actually claim anything. 

[MI5]

Sounds normal.....

[Cleoriff]

Yes we certainly see many complaints about promotions and the difficulties people have:smileysad:

[Anonymous]

Well I got a call from a nice lady called jade.  She said the issue was that the details hadn't been sent across even though it was well over 5 days. 

She asked me for my imei and voucher code and said they were valid. She was a bit surprised when I said I had 2 vouchers for the same device.  Im sure it said 2 gifts on us at the time of the order,  it also states this on the receipt. 

She said she would forward the details and to wait for a confirmation email. Anyway didn't get that yet but tried again anyway and this time the vouchers worked. 

So got a Bluetooth speaker and keplar vr headset on order. Winner. 

[MI5]

So no one stole your codes after all. That's reassuring to hear.

[Anonymous]

Not good though is it.  How many others are having the issue?

Also haven't got the goods yet,  so I'll reserve judgement on that one.

Also why is this forum so terrible,  who wrote it a 5 year old?  Its appalling. Its glitchy as hell. 

[MI5]

Not happy are you?
There is still the official complaint route if needed.