Fake O2 message?

[Designer]

Dear Sir or Madam,

I am in USA and I already got plenty of your message saying the same as shown below.

"Welcome to USA. Your tariff includes roaming here. You get unlimited minutes, unlimited texts and all the data you need each day at no extra cost, subject to our Fair Usage Policy. See more here: www.o2.co.uk/inclusive-zone. Call 112 for emergency services."

I had a call yesterday. Why is the phone call extra charged?

Thanks!

Kind regards,

Dan

[MI5]

@Designer 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2