Email

[Anonymous]

There is an email link on an email 02 sent me on an order confirmation. I used it to send in a complaint, but got an immediate reply saying you were no longer using email.  I tried to find out where to send my complaint but when I click on ‘how to complain’ I just toggle back and forth between two pages - help.

[MI5 · Accepted solution]

This is the complaints email address complaintreviewservice@o2.com

[jonsie]

You should get an auto response straight away but it could take up to seven working days to get a reply to your complaint. Include a daytime contact number. 

[Marjo]

Welcome to our forum @Anonymous! Thanks for your post about the incorrect email link you came across. We can forward your feedback over to the relevant team within O2 to get it looked at - I'll drop you a PM (Private Message here on the forum) shortly to get some additional info about it. 

Please do take a look at the above info for the correct complaints link and let us know if you have any further questions?