Solved: Email address is incorrect, can't sign in

Anonymous · ‎24-01-2017

Hi,

im trying to sign into my account online as I registered over the phone with a member of staff however, my email address has been entered incorrectly and I can't verify my email address because of it;

my orignal email address is kaneshaarnett**Personal info** however on the system it appears as kanesharett**Personal info**

adamtemp64 · ‎24-01-2017

you need to call customer services to rectify this http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎24-01-2017

you need to call customer services to rectify this http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎25-01-2017

They will be able to reset it for you. Live chat may be able to help but personally I would call.

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