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Disney plus

Vic3
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on ‎01-07-2021 17:28

on ‎01-07-2021 17:28

I've added Disney plus as an we extra on my account. It says I need to activate it but we when I try to follow the link they provide I get an error code. Has anyone else had this problem and know what to do? O2 don't seem to acknowledge there's a problem so I can't see them as sorting it
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MI5
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on ‎01-07-2021 18:53

on ‎01-07-2021 18:53

@Vic3 

We've had a few customers with the same issue this week.

We can't do anything to help from here so you'll need to call customer service for help.

@TheresaV @Martin-O2 @LukasB 

Any inside knowledge?

We've had a few of these this week. (404 page not found from the link sent by O2).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TheresaV
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on ‎02-07-2021 10:36

on ‎02-07-2021 10:36

Thanks for the tag @MI5 slight_smile 

 

Sorry about that @Vic3, we are currently looking into this and I will make sure to be in touch once I have an update for you!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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TheresaV
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on ‎02-07-2021 11:41

on ‎02-07-2021 11:41

The issue has now been resolved @Vic3 smiling Do you mind trying again to let us know if you still have problems?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Vic3
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on ‎02-07-2021 12:29

on ‎02-07-2021 12:29

It's working now thanks.

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Cleoriff
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on ‎02-07-2021 14:22

on ‎02-07-2021 14:22

Good to hear @Vic3 thumbsup

Veritas Numquam Perit

Girl in a jacket
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