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Disney + offer 6 months free but then disappears

TommyF
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on ‎14-07-2020 15:59

on ‎14-07-2020 15:59

Anyone else offered 6months Disney + and then offer is not there

 

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MI5
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on ‎14-07-2020 16:16

on ‎14-07-2020 16:16

@TommyF 

Give customer service a call Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Stewart45
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on ‎14-07-2020 16:56

on ‎14-07-2020 16:56

TommyF, I’ve just had the same. Took out the Disney+ extra option out 2 weeks ago expecting to have 6 months free and they’ve charged me for it straight away. Chancers mate. I’m going to ring 02 CustmrSrv now
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Marjo
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on ‎21-07-2020 14:52

on ‎21-07-2020 14:52

Hey there @TommyF , @Stewart45 , as it's been a while since you posted about your Disney+ issue, I just wanted to check if you managed to find out from Customer Service why you had been charged for the offer? In case it could help anyone else who might be having similar issues and come across this topic. slight_smile

Hope you got this resolved and don't hesitate to pop back again if you have any other questions at any point.

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