Disable TuGo enable WiFi

[WillTee]

When Tugo stopped I removed the Tugo App from my phone and enabled Wi-fi calling. The Wi-fi calling doesn’t work. I contacted O2 guru who told me to reinstall Tugo so as to delete my account.

Problem: Tugo is no longer available on the UK App Store (I have a iPhone 8 - lucky me) and so I can’t do it.

Any help appreciated.

[Bambino]

@WillTee WiFi calling is only available on specific phones. See this link. It may help:

https://www.imore.com/how-enable-wi-fi-calling-iphone

[WillTee]

Thanks. I have done all that. The problem seems to be that I needed to disable the Tugo account before deleting the app. Now I can’t get the app back.

Wi-fi calling is available for my iPhone 8.

[jonsie · Accepted solution]

If that link doesn't help then customer service will be able to sort it for you. In this instance I would call rather than use live chat.

http://www.o2.co.uk/contactus

[MI5]

It’s no longer possible to install Tugo and WiFi calling cancels it anyway.
Tugo isn’t your problem here.

[WillTee]

Thanks all. So what is my problem do you think?

[Bambino]

Might be worth a visit to an Apple store and help from them @WillTee

[jonsie]

You need to call customer service I'm afraid and hopefully get through to someone who can help to sort it out.

[MI5]

May need an account reset or might not be enabled properly.
You can try turning it off again in your MyO2 and re-enabling it.
Reboot phone too as it sometimes helps.

[WillTee]

Sorted by Customer Services.