Solved: Disable TuGo enable WiFi - Page 2

WillTee · ‎05-01-2018

When Tugo stopped I removed the Tugo App from my phone and enabled Wi-fi calling. The Wi-fi calling doesn’t work. I contacted O2 guru who told me to reinstall Tugo so as to delete my account.

Problem: Tugo is no longer available on the UK App Store (I have a iPhone 8 - lucky me) and so I can’t do it.

Any help appreciated.

jonsie · ‎05-01-2018

Good news 😃

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎05-01-2018

Thanks for letting us know.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎05-01-2018

@WillTee wrote:
Sorted by Customer Services.

Without having to re-install TuGo, @WillTee...?

Links to O2 Social Media Team here

MI5 · ‎05-01-2018

@pgn wrote:
@WillTee wrote:
Sorted by Customer Services.
Without having to re-install TuGo, @WillTee...?

Take a wild guess?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-01-2018

Errm.... 🤔🤔

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎06-01-2018

Might prove a little difficult

Veritas Numquam Perit

pgn · ‎06-01-2018

Magic 8-ball, aka "a wild stab in the dark"...

https://www.indra.com/8ball/front.html

Links to O2 Social Media Team here

jonsie · ‎06-01-2018

No..... sorry..... I give up. Did it or not?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎08-01-2018

Hey guys I've raised this with the team just in case this is an issue that will effect anyone who has deleted the app but not deactivated in order to use wifi calling. I'll update you once I have more info.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎08-01-2018

Thanks Martin

Veritas Numquam Perit

O2

Disable TuGo enable WiFi

o2 Switch Up/Recycling

Insurance Query

No access to calls or my mobile phone but need to ...

Tickets aren't transferring to o2 app from Ticketm...

New phone number or an upgrade?