Defence discount

[ScottieD]

Hi folks new to this. My wife upgraded her phone to an IPhone 11 and as a member of the defence discount service I can get a discount code for O2. Does anyone know how I apply this code to her phone?

[Cleoriff]

Hi @ScottieD 

All info here

Guide: O2 Open & Friends and Family discounts - How to sign up 

[ScottieD]

Thanks for getting back to me so quickly. I’ve tried going through O2 open and texting Army to the number but it doesn’t recognise the organisation. I don’t understand why

[MI5]

@ScottieD 

I'd give customer service a call.

Numbers here Guide: Coronavirus Community Help and Support 

[ScottieD]

Hi, I’ve tried that and they cut me off as my call wasn’t “urgent”. I’m going around in circles here because I can’t get in touch with customer services either by phone or live chat 😤 and I only have 28 days to add the discount. I don’t know what to do!

[MI5]

@ScottieD 

Say you're calling about fraud or an upgrade. Basically lie as it's the only way to get put through.

I see no wrong in that as the call is urgent to you.

[ScottieD]

Hi MI5 thanks very much for your help. I did as you suggested, got put through to customer service and got the discount sorted.😊 thanks again

[MI5]

Great news @ScottieD