I need customer services assistance not someone who takes a message. If I go to a shop they phone customer services and hand phone to me - no advantage to having the shop.
I have several issues that need addressing, how can I submit the following complaints:
- when calling the customer services I am expected to respond to a recorded message and then I finally get to talk to a person and they ask the same questions - this is a complete waste of time and money of my call. I need to go directly to talking to a person.
- today after explaining what I need for over 15 minutes and get transferred to a person they are in the middle of assisting me (so they say) and they disconnect the call. There is no return call or apology. This happened twice. Both times the call centres are not in the UK.
- I was offered a loyalty deal of £50 voucher over a year ago, I have now phoned up regarding this 6 times and have still not received this.
- I had my phone stolen so on May 22nd I phoned up and had my o2 monthly sim blocked. In a breif phone call today I was informed I have a 12 month sim and it is not blocked.
I need someone to speak to me that can sort out all the above issues and send me a replacement upgraded sim card asap. Today I am contactable on 075-- ------, this is not the o2 phone number that I am having the above issues about.
Who can I talk to?
From a loyal customer treated with disrespect from o2.
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