Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎15-12-2014

Cryptic messages

Hi,

I've been trying to set up my bank account for OTP texts and they've told me I may need to enable cryptic texts as I'm not receiving any OTP codes, does anyone know how to allow cryptic texts to come through?

Thank you in advance!
Highlighted
Posts: 108,717
Topics: 561
Solutions: 14,396
Registered: ‎04-04-2012

Re: Cryptic messages

[ Edited ]

I think they are having you on Smiley Wink

but if they are serious, it will be somthing account side so you'll need to call customer services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: Cryptic messages

Somebody’s playing a joke on you I think 

Highlighted
Anonymous
Posts: 0

Re: Cryptic messages

@Amy3

 

Exceedingly early April Fool's gag that one.

 

Doesn't sound like a serious bank to me.

Highlighted
Community Manager
Posts: 7,796
Registered: ‎23-07-2014

Re: Cryptic messages

Hey @Amy3 and all, just checking on our end too just in case there's any info around this that we can find that might explain what your bank had told you. Smiley Happy 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎15-12-2014

Re: Cryptic messages

Hi all,

Thank you for all your comments! At least from here I've had a better response, I'm still waiting for the bank to explain why it's not working!

If it's any help, I bank with Santander. I am starting to think I'm being taken for a ride by Santander! 😕
Highlighted
Posts: 108,717
Topics: 561
Solutions: 14,396
Registered: ‎04-04-2012

Re: Cryptic messages

Hi @Amy3 

Not sure if it helps, but I found this on their website:

First check in Online Banking that your alerts are set up to go to the correct number. If this is correct then please call our helpdesk on 0800 917 9170. Lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
View call charges

 

If you would like to change your registered mobile number or email address, you can do so by:

 

  • using Online Banking, go to the ‘Alerts’ button on the left hand menu

  • visiting your local branch

  • calling us on 0800 9 123 123 (lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays)

 

Don't forget, if you're updating your mobile number for Account Alerts, you’ll also need to register your new number in case we need to send you a One Time Passcode for an Online Banking transaction.

 

  • Go to the 'My Details and Settings' tab

  • Go to the 'Change OTP service phone number' link

  • You will be asked to confirm any changes you make

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 108,717
Topics: 561
Solutions: 14,396
Registered: ‎04-04-2012

Re: Cryptic messages

@Marjo 

I think it might be "encrypted" text messaging that we need here, not "cryptic" though?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 92,867
Topics: 751
Registered: ‎14-01-2013

Re: Cryptic messages


@MI5 wrote:

@Marjo 

I think it might be "encrypted" text messaging that we need here, not "cryptic" though?


The sounds more sensible!

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Community Manager
Posts: 7,796
Registered: ‎23-07-2014

Re: Cryptic messages

[ Edited ]

Thanks everyone for the troubleshooting here for @Amy3. Smiley Happy

It's a bit difficult to say without more information, but having checked in general on our end, it could be the banking app may need certain protocols that only a specific app from the bank could provide. Another thing that came to mind is on a Samsung phone where you can block sending chargeable texts that may in some cases interfere.

 

You mentioned you were still waiting for clarifications from your bank @Amy3. I'll drop you a PM here on the forum shortly as we'd like to help in the meantime just to check over your account to see if anything can be identified on our end more specifically.

 

 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature