Credit Referrals Team Not Responding

[Anonymous]

Hi 

I'm not a O2 customer but I have an entry in my credit file with a O2 entrysaying the status as "Settled". I dont have any business with O2 nor I have any liability with them. I have made more than 20+ calls to the customer service since one month and they all say I need to email credit refferals team and ask them to sort it. 

I have sent credit referals team an email with detailed explaination around 3-4 weeks back and chased them again few days ago. I have not got any response from them. I walked into the store branch and asked help, they are clueless as well. 

I need to clear the entry in my credit file to keep it clean for my mortgage. 

I'm bit disappointed with the customer service. Any help is much appreciated

Thanks

Vikas

[MI5 · Accepted solution]

We can only advise that you keep trying with the credit referrals team I'm afraid.
You can put a notice of correction on your own file whilst it's sorted out, but other than that, you need to keep chasing them.

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[Marjo]

Hey @Anonymous how are you getting on today with this? Any progress or are you still waiting?

Just wanted to check if you also sent a copy of the credit file in the email you sent to the Credit Referrals? This might make the process a bit quicker in case they need to take an immediate look at the info.

[Anonymous]

Hi

I had no response from them. I had sent screenshots of the credit file with all details few weeks ago. I have again forwarded the complete latest credit report yesterday.

[Marjo]

Hey @Anonymous thanks for coming back to update on how it's going. That's good that it's been sent, hopefully you'll get a response soon!

As @MI5 mentioned above we can only refer to the referrals team unfortunately as they are the only ones that deal with these. Plese do let us know how it goes.