I've been a long-term Virgin/02 customer with my phone registered to my Dad's account.
I'm now trying to get a new phone upgrade and have it set up on my own, new account. I wish to keep the number, so will do the transfer of ownership.
However when trying to order and pay the upfront fee for the new phone, the payment failed TWICE. I've no clue why this happened as I approved the payment with my bank and the money was there. I got sent 2 subsequent error message. I used a new card and it took the £30.
However it has since been stuck at Credit Check for 3/4 days and I've been on the phone with customer service for an hour and no one knows what to do.
I've emailed credit referrals but have seen this can take ages.
I'm very concerned as I have excellent credit score and am looking to get a mortgage soon, and I'm worried how 02's errors are going to affect that.
Has anyone been through a similar issue, or can help me get in touch with the right member of staff (which seems impossible) to help me through this, as I am extremely disappointed and frustrated with this process?
