Click and Collect

[Anonymous]

I lost my phone but since I was near the end of my contract anyway, I ordered an upgrade on click and collect (I put my simcard into my friends phone to get the code I needed to do that)

I was just wondering if they text or email when it arrives instore? 'Cause if it's text I won't know 😞

[MI5]

They would normally text you but you can call cs to track your order http://www.o2.co.uk/contactus

[viridis]

You can go in the store you selected with your order and collection reference (its on your confirmation email) and wait for a while whilst they pick it from store stock (if in stock)
That's what it says in the email they send out once the order is confirmed anyway.

[Cleoriff]

Make sure you ring the store first though... to check it has arrived....

[Bambino]

How was the OP able to put their sim in a friend's phone if the phone had been lost?

[Cleoriff]

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@Bambino wrote:

How was the OP able to put their sim in a friend's phone if the phone had been lost?

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Good point @Bambino I missed that completely....

[MI5]

Maybe they got a replacement sim card off O2?

[jonsie]

It seems to be the most likely situation. 

[Bambino]

Possibly, but the OP never mentioned whether the lost phone was reported as lost, or if a block and then unblock had been put on their account. Confusing.

[jonsie]

Difficult to sometimes try and read between the lines.