Claim free Huawei buds

[Stacey21]

I recently upgraded my phone to the Huawei P30 Pro and it came with free Huawei buds. How do I claim these? All the previous links on O2 community are invalid. Thanks

[MI5]

@jamesg009 

It's a Huawei promotion so it's their responsibility.

They may have chosen to end it early or was it "while stocks last" etc......

[jamesg009]

O2 customer service have told me to just fill the form in again or take it up with Huawei.

To be fair to Huawei they are not the ones advertising the free gift on their website O2 are!

[jamesg009]

Theyre not saying that its stopped theyre saying the Model Purchased doesnt qualify for the gift.

So I would assume this would lie with the advertiser. And surly if this offer has run out o2 shouldnt still be advertising it today?

[gmarkj]

Looking at the Huawei site, the promotion is only showing the P30 Pro, the normal P30 and the new P30 Lite.
This means that either the New P30 Pro was not included, or is no longer part of the promotion.
Either way, the o2 shop IS showing the promotion on the new Pro version so it is out of date (shocking!).
I would take it up with o2 as they are advertising the promotion when it is not valid.