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Charged twice for my bill?

Anonymous
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on ‎06-11-2017 00:13 - last edited on ‎07-11-2017 08:55 by Moderator

on ‎06-11-2017 00:13 - last edited on ‎07-11-2017 08:55 by Moderator

Hi I’ve been charged twice as well. With this is it possible that I can leave o2 due to them taking money twice. 

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MI5
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on ‎06-11-2017 06:32

on ‎06-11-2017 06:32

@Anonymous wrote:

Hi I’ve been charged twice as well. With this is it possible that I can leave o2 due to them taking money twice. 

I highly doubt you can leave because of it but we need more details to understand this possible double payment?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎06-11-2017 13:32

on ‎06-11-2017 13:32

This thread is over 7 years old before there were such things as Refresh contracts. 

If you do have such a contract then you will always see two payments every month, one for the device plan and one for the airtime.

https://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎14-11-2017 00:30

on ‎14-11-2017 00:30

All sorted now they're putting money back into my account. I had a direct debit set up and they took money out twice by mistake. I paid it early and they rejected the payment. Plus I was having trouble with 4G that in my area I was only getting 5mps & they said that I wasn't even on 4G. Not happy but heh when my contract up I'm leaving. Just ain't a happy customer with the service I'm getting.
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