Re: Change card details

Richtea · ‎05-04-2020

I've tried to place an order and submitted card details, i received a message saying try different card details but the payment has been taken but no order confirmation received

MI5 · ‎05-04-2020

You'll need to ask O2 https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Richtea · ‎05-04-2020

Hi payment has been taken from my account and showing as pending but order was not completed

jonsie · ‎05-04-2020

So payment has been reserved not actually taken. If the contract doesn't go through the funds will become available again to you in 4/5 days. It would seem it's subject to a credit check. Customer service will be able to give you more information.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Richtea · ‎05-04-2020

Hi ok, thanks, i just find it a bit strange that O2 hasn't acknowledged the order or provided a reference for the money it has reserved

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