cancel
Showing results for 
Search instead for 
Did you mean: 

Can you%20get%20a%20recording%20what%20you%20made%20too%20som

Sandra2016
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Can you get a recording from 02 from a phone call you made too someone 

Message 1 of 5
478 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 144170 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

@Sandra2016 

No, sorry.

O2 do not record calls and it would be illegal to do so.

Edit to fix title

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 5
476 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 144170 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

@Sandra2016 

No, sorry.

O2 do not record calls and it would be illegal to do so.

Edit to fix title

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
477 Views

Sandra2016
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

It say on 02 site I need to fill out a access form but I looked right though and can’t find it or how too 

Message 3 of 5
468 Views

MI5
Level 94: Supreme
  • 144170 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

@Sandra2016 

You are referring to  SAR but O2 do not record calls so it won't help.

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 5
464 Views

madasaf1sh
Level 76: Forum Legend
  • 10143 Posts
  • 55 Topics
  • 3006 Solutions
Registered:
@Sandra2016

as @MI5 has said, o2 do not record calls, except into its call centre.

Also a SAR wont help, the only way round it is to record the call yourself, but you have to tell the other party you are recording calls, under various pieces of regulation.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 5 of 5
453 Views