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Disney+

johnredwards202
Level 1: Joiner
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on ‎13-10-2020 21:42

on ‎13-10-2020 21:42

Hi,

 

SO I have Disney+ free with my new phone but how to I use it ?  ? I see it in my extra all i can do it remove it ? ? ? ?

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MI5
Level 94: Supreme
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on ‎13-10-2020 21:50

on ‎13-10-2020 21:50

@johnredwards202 

After choosing the extra, you have 28 days to redeem it.

You should have received an email from O2 with a link to redeem it on the Disney website which asks you to create a username and password.

You then use those details to login to the app anywhere.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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johnredwards202
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on ‎13-10-2020 22:00

on ‎13-10-2020 22:00

yeah I thought I had done that but went to login and it saying ihave no subscription 

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MI5
Level 94: Supreme
In response to johnredwards202
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on ‎13-10-2020 22:03

on ‎13-10-2020 22:03

@johnredwards202 

I'd give customer service a call.

Numbers here Guide: Coronavirus Community Help and Support 

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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