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SMS authentication codes while abroad

VasilisR
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Hello,

 

I have a UK phone number, but I am since August 8th; I realised that I cannot receive authentication codes via SMS, which means I cannot access critical services.

 

This has not happened to me before (I changed my phone about 5 months ago) and it is becoming an issue. Has O2 blocked my messaing for some reason?

 

How can this resolved asap please? I cannot find a number to call them on either and the online help does not answer my question. 

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gmarkj
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Press the option for one of those and when you get through to someone you can explain your issue and get transferred to the correct team @VasilisR...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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VasilisR
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*I am abroad since August 8th

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MI5
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@VasilisR 

Numbers to call on here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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VasilisR
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Thank you for the response. This does not help however, as they seem to be accepting phone calls for stolen phones or fraud, and for everything else they ask to visit their website, which again does not hae the answer I need.

 

Any other solutions please? 

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gmarkj
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Press the option for one of those and when you get through to someone you can explain your issue and get transferred to the correct team @VasilisR...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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MI5
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We are all customers here like yourself.
You'll need to keep trying.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
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@VasilisR

Just to make you aware delivery of messages abroad is the responsibility of the roaming network.

Try changing your roaming network.

Also sms delivery is not guaranteed
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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LukasB
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Hey @VasilisR just checking if you managed to get this sorted?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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VasilisR
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Yes, this has been sorted. Thanks for checking.
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Helenhawkins
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Same here 13/10/20
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