Solved: SMS authentication codes while abroad

VasilisR · ‎11-08-2020

Hello,

I have a UK phone number, but I am since August 8th; I realised that I cannot receive authentication codes via SMS, which means I cannot access critical services.

This has not happened to me before (I changed my phone about 5 months ago) and it is becoming an issue. Has O2 blocked my messaing for some reason?

How can this resolved asap please? I cannot find a number to call them on either and the online help does not answer my question.

gmarkj · ‎11-08-2020

Press the option for one of those and when you get through to someone you can explain your issue and get transferred to the correct team @VasilisR...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

VasilisR · ‎11-08-2020

*I am abroad since August 8th

MI5 · ‎11-08-2020

@VasilisR

Numbers to call on here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

VasilisR · ‎11-08-2020

Thank you for the response. This does not help however, as they seem to be accepting phone calls for stolen phones or fraud, and for everything else they ask to visit their website, which again does not hae the answer I need.

Any other solutions please?

gmarkj · ‎11-08-2020

Press the option for one of those and when you get through to someone you can explain your issue and get transferred to the correct team @VasilisR...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎11-08-2020

We are all customers here like yourself.
You'll need to keep trying.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎11-08-2020

@VasilisR

Just to make you aware delivery of messages abroad is the responsibility of the roaming network.

Try changing your roaming network.

Also sms delivery is not guaranteed

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

LukasB · ‎18-08-2020

Hey @VasilisR just checking if you managed to get this sorted?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

VasilisR · ‎18-08-2020

Yes, this has been sorted. Thanks for checking.

Helenhawkins · ‎13-10-2020

Same here 13/10/20

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