on 01-10-2014 17:30
on 01-10-2014 17:30
O2 has a Boost Box available but they restrict their use to Business customers. Why?
My husband and I both have monthly contracts, we have been with O2 for many many years but still we cannot give out our mobile numbers as we cannot receive when home. We either cannot make calls - although we pay for large amounts or unlimited minutes - but cannot make calls a lot of the time. When on calls, the reception can drop or be really iffy. The answer of O2: well, too bad! We pay for a service which they do not provide most of the time but we need to pay more by getting a socalled 'business' account, so as to resolve 'their' problem. What does that say about customer service? Please O2, if you are listening, do try to help. This gadget cost at most 50£ and we are ready to pay for it, so what does O2 lose in selling it to us? Nothing, but gaining good will and the satisfaction of satisfied customers and repeat business. Please, O2, listen!
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on 01-10-2014 18:23
on 01-10-2014 18:23
on 01-10-2014 18:53
You are right about TUGO but have you used it? It is really not totally reliable: sometimes it works, sometimes it does not. It is not a panacea nor is it a replacement for a femtocell. We have a femtocell in our house in France du to the same problem. It cost 45 euros (32£) and worked perfectly.
on 01-10-2014 18:54
on 01-10-2014 18:56
@Beenherebefore wrote:
I really can't see that many customers leaving because they can't get a Boostbox......but I might be wrong.
Possibly not but on from that I'm sure some do leave due to not getting signal or being able to utilise a viable alternative {TuGo} that works sufficiently.
on 01-10-2014 18:56
Totally agree with your comment and, you are right, hopefully they will support the calling over Wifi option which now we should be able to do with ios8 on iphones. Fingers crossed and 'can the femtocell' idea.
Will they or won't they? Having spent so much developing the TUGO app, they might not.
on 01-10-2014 18:58
on 01-10-2014 18:59
on 01-10-2014 18:59
on 01-10-2014 18:59
on 01-10-2014 19:15
on 01-10-2014 20:13
on 01-10-2014 20:13