Solved: 5G

Ripley77 · ‎19-03-2023

Hi,

I currently have a Samsung A12 phone ( SIM only for 2 years)

I only to seem get 3G coverage where I live (DT6 4AT)

Can this be upgraded to 5G? It isn't an old phone, but I'm concerned that in the coming months, my phone will be useless. Or does my area not cover 5G at the moment.

Thank you

Emma

MI5 · ‎19-03-2023

@Ripley77

There is no 5g in your location but you should get 4g at least https://status.o2.co.uk/

You may need a new sim or your phone settings adjusting.

Check in network settings that 4g is selected.

If you need a new sim, pop into your local O2 store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-03-2023

@Ripley77

There is no 5g in your location but you should get 4g at least https://status.o2.co.uk/

You may need a new sim or your phone settings adjusting.

Check in network settings that 4g is selected.

If you need a new sim, pop into your local O2 store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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