£50 call charge

[Anonymous]

Hi recently I had to call 02 many times in order to get a refund prossed correctly, as every time I called the refund never went through. However now I have just got my bill and have been charged nearly £50. Unfortunately I am not and o2 contact holder. Any ideas about what I can do, What was the point in getting a refund if they where just going to charge me it all back?

[adamtemp64]

As you are not an o2 customer were you not aware of what your provider charged for calls outside your bundle ?

I guess this was for the accessories that you talked about in your other thread

[Anonymous]

If you called them outside of your allowances then I'm afraid you'll have to pay 

[MI5]

O2 haven't charged you - your current network has, so you need to speak to them about it I guess?

[Anonymous]

I understand that, I have unlimated calls. But I just found out that 02 charge non 02 customers for calling thair 020 numbers. Is this still something I have to talk to my network about.

[adamtemp64]

your network has charged you not o2 so yes your network what was the o2 number you called?

[Anonymous]

@Anonymous O2 sets their charges & so it's up to them. Unlimited means set allowance between your network & people on the same network, not your network to an o2 number

[Anonymous]

08442020202 This was the number they gave, however I was transferd to a difrrent one. Whoever handels the online refunds.

[adamtemp64]

@Anonymous Not quite true Hence why I asked what o2 number was dialled the op says an 020 well all 01 02 03 numbers are included in peoples tariffs regardless of network . an o2 shortcode should not work like 202 from an non o2 mobile.

[Anonymous]

That's the o2 customer service number that you can call from a landline.