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on 12-02-2018 19:59
Rang 02 insurance today, with a lot of checks on when and how, and changing of who I was talking to. I was told that my phone would be collected tomorrow by DPD. I was told that I would receive an email so that I could print out the postage label.
How do I get the label and when do I receive the replacement phone, really was not explained properly.
Will I just hand it over and hope for the best. I did get a text saying it would be collected tomorrow, but no label to be printed out.
any ideas?
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12-02-2018 20:01 - edited 12-02-2018 20:03
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12-02-2018 20:01 - edited 12-02-2018 20:03
Hi @Pinklily I think you will find the courier DPD ..usually brings the label with the bag to put the device in
https://www.o2.co.uk/help/digital-services/o2-insurance
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12-02-2018 20:01 - edited 12-02-2018 20:03
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12-02-2018 20:01 - edited 12-02-2018 20:03
Hi @Pinklily I think you will find the courier DPD ..usually brings the label with the bag to put the device in
https://www.o2.co.uk/help/digital-services/o2-insurance
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on 12-02-2018 20:02
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on 12-02-2018 20:02
thank you, so I don't need to package it at all.
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12-02-2018 20:05 - edited 12-02-2018 20:07
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12-02-2018 20:05 - edited 12-02-2018 20:07
You can package it ...but the jiffy bag will be given at the time of pick up.
Make sure you enclose the details required on the claim form so they know who the phone belongs to..
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on 12-02-2018 20:05
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on 12-02-2018 20:05
I suggest you wrap it in bubble wrap yourself to protect it and take photos of it's condition before handing it over.
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on 12-02-2018 20:09
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on 12-02-2018 20:09
Don't forget to remove your simcard before you hand the phone to the courier.
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on 13-02-2018 10:30
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on 13-02-2018 10:30
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on 13-02-2018 10:46
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on 13-02-2018 10:46
Did you take photos and wrap it in bubble wrap as I suggested last night?
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on 13-02-2018 17:03
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on 13-02-2018 17:03
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on 13-02-2018 18:08
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on 13-02-2018 18:08
will do. thought I would be entitled to the free screen replacement, but seemingly I am not on the right tariff and I am so loyal to 02 that I have stayed with them too long Tariff was taken out over a year ago.
I would also like to know when I will received a phone that I can use whilst mine is in for repair, as I was told I would be told when and if my claim was approved. Nothing yet:
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