Hi all,
I recently made an insurance claim on my iPhone as it has become damaged and requires repair or replacement. I understand 02 insure no longer repairs and only replaces and I have been verbally told over the phone the claim has been accepted and a new phone has been dispatched.
I have just recieved a text to say ''[my] iPhone is on its way back to [me]'' which makes it sound like they've declined my claim and are posting me back my old phone? Can anyone clarify or have I got the wrong end of the stick?
Much appreciate any help.
