Changing number from virgin

[Anonymous]

2 weeks ago I filled the former in and i am still waiting for feedback regarding the number change o2 number this is on my cvs so its imperative I need this asap

[number removed  Please No personal info] 

[MI5 · Accepted solution]

@Anonymous You need to speak to customer service directly.  We are just customers like yourself 

http://www.o2.co.uk/contactus

[MercedesS]

hello @Anonymous 

The O2 Community is a place for you to ask other customers like you, we are not O2 CS I am afraid. 

Please make sure you don't post personal information. Like any other website, the community forums can be viewed by anyone or searched via Google and other search engines. For your safety and privacy, please do not post personal details such as phone numbers, address details, email address. 

[Beenherebefore]

Point is, will Phil Weatherell know to come back to the Community for his answer........not many customers do return because they believe O2 Customer Services will contact them.

[MercedesS]

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@Beenherebefore wrote:
Point is, will Phil Weatherell know to come back to the Community for his answer........not many customers do return because they believe O2 Customer Services will contact them.

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hello @Beenherebefore, that is so bad!  How can we fix it? any suggestion? We need to improve 

[Beenherebefore]

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@MercedesS wrote:

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@Beenherebefore wrote:
Point is, will Phil Weatherell know to come back to the Community for his answer........not many customers do return because they believe O2 Customer Services will contact them.

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hello @Beenherebefore, that is so bad!  How can we fix it? any suggestion? We need to improve 

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Simple.

Customers are registering for the first time believing the Community is another form of Customer Service similar to Live Chat.

All you need to do is send them a text before confirming their registration, explaining that the Community is not connected to O2 Customer Service and is comprised of other customers helping each other with a variety of problems and as the Community is a public forum then they must not post any personal data such as an email address or mobile phone number.

If they wish to proceed knowing this then confirm their registration.

[MercedesS]

thanks, @Beenherebefore, I really wish that "sending a text explaining" would fix it but, added into the suggestion list! 

In my humble opinion, from my own day to day experience, I feel that no one reads anymore  

[Beenherebefore]

@MercedesS

Perhaps........just perhaps if O2 had not withdrawn email support from Customer Services, we would not be having this discussion.

Customers like to have a record of their problem and the answers.....email provides this very effectively.

[MercedesS]

Thanks @Beenherebefore  I wish I knew more to be able to have a better discussion about it.  But we can promise you that your feedback will be sent  

[Beenherebefore]

@MercedesS

I'm sure the Telefonica group of companies have experts, with a greater knowledge than I have, who can ensure their customers know for sure who they are communicating with........communication is not rocket science but O2 seem to make it so much more difficult than it needs to be.