Solved: Re: nokia 520 problem - Page 2

joules · ‎22-12-2015

Hi two people just texted me on my nokia lumia 520 to say they have tried to phone me but cannot get through it says the other person has hung up, any idea what it could be please?

Joules

MI5 · ‎22-12-2015

@joules wrote:
sorry not heard of that so must not have it?! checked the reception link and it is okay!

Do you know anyone else on o2 in your area?

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joules · ‎22-12-2015

No definitely not got that. I remember this has happened before a few months ago, don't know what I did then but it must have righted itself!

MI5 · ‎22-12-2015

It could be a new fault that isn't showing yet.
Can you call out OK or not?
If you can call cs to report it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎22-12-2015

Here is your previous thread about the same issue - you had ringer volume turned off http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/problems-with-nokia-lumia-520/td-p/86543...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎22-12-2015

quiet times is under settings>personalisation - its the 6th option (under sync settings and before driving mode).

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joules · ‎22-12-2015

strange just asked my mum to phone me she is on o2, the call has come through okay! yet I cannot get through if I use my landline?

gmarkj · ‎22-12-2015

just noticed, right at the bottom of the menu is an option to block calls and texts from certain numbers.

it's called "call + SMS filter".

you are supposed to add numbers to the filter, but you might have switched it on by mistake (I've never noticed it before and it is "on", so maybe that is the default?).

also check something called "Notifications + Actions" as you can turn on/off notifications for apps in there.

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joules · ‎22-12-2015

thanks but cannot find personalisation must not have it

joules · ‎22-12-2015

now its working turned it off a few times. the people trying to phone me were on O2 so that is strange.

Thanks to everyone, merry christmas

gmarkj · ‎22-12-2015

menu's might be different - i have a 640 at the minute - see below screen shot...

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