new sim / old number

[Anonymous]

I have just changed my phone to a Nokia Lumia 620 , i contacted o2 and asked them to put my old number on to my new sim card , which they did .

The trouble is my phone shows the new number , yet when i call my phone with my old number it rings plus shows the correct blance .

ANY HELP ?

[Anonymous]

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@MI5 wrote:

bob, I think you are getting confused....
The OP has had his actual phone number transferred to a new sim, but now wants his phone number to show in "about phone" (currently showing a different number that the sim was originally allocated with).
To do this they need to do as I have said above and manually write the number using a phone that will allow it to be done.
This does not have any affect on phone operation and is just a "reminder" function of the account phone number.

Note to "fellowes" - Trust me, it is possible to do......

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@MI5     

Ah right ok.

I read the op post wrong then.

They talked about a blank sim card in that post.

"Just got back from my local store in Gloucester only to be told it was not possible to put my old number on a blank sim card , a waste of time money and petrol , what a joke ."

[MI5]

Agree, it is a little bit disjointed but I'm sure we can help them through this.

[Anonymous]

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@MI5 wrote:
Agree, it is a little bit disjointed but I'm sure we can help them through this.

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@MI5 

Very disjointed !  

So if the OP does not have a Nokia phone for example in order to "write" his own number over the pre loaded mobile number onto it ,and instead wants just to pick up a blank sim card to transfer their number and tariff to the blank sim card via the swapmysim process, i'm confused as to why the O2 shop would say its not possible.

When we all know it is ?

[MI5]

Yeah, that makes no sense to me either, unless the shop was unsure what was been requested?

[Anonymous]

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@MI5 wrote:
Yeah, that makes no sense to me either, unless the shop was unsure what was been requested?

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Sorry Buddy that sounded like i was ranting at you but i was not.   

Just annoys me when someone has made the journey to a shop to sort this out and the customer walks away with duff information.   

Its their job to iron out a customers confusion or problem if they can.

[MI5]

Totally agree mate......

[Anonymous]

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@Anonymous wrote:

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@MI5 wrote:
Agree, it is a little bit disjointed but I'm sure we can help them through this.

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@MI5 

Very disjointed !  

So if the OP does not have a Nokia phone for example in order to "write" his own number over the pre loaded mobile number onto it ,and instead wants just to pick up a blank sim card to transfer their number and tariff to the blank sim card via the swapmysim process, i'm confused as to why the O2 shop would say its not possible.

When we all know it is ?

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Presumablly their system wouldn't allow it because the OP has had a recent sim swap already. It will come up saying not allowed in store.

I agree with MI5, totally on the right track with this one.

[Anonymous]

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@Anonymous wrote:

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Presumablly their system wouldn't allow it because the OP has had a recent sim swap already. It will come up saying not allowed in store.

I agree with MI5, totally on the right track with this one.

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Yeah 'totally' on the right track.

Lets hope all the advice within this thread helps.

[MI5]

We have tried our best to decode your less than clear issue.
If we have it wrong, please explain, otherwise I believe I have answered your question already.

[Anonymous]

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@Anonymous wrote:

What a surprise , no help at all , you people are a JOKE .

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With all due respect, I think theses two have done their darn hardest to try to help given the lack of information they've been provided with. They are not employees of O2 and are doing this off their own back, a little gratitude would be more on par for a responce.