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Re: Windows Phone 8.1 Update - All the info right here!


@Daddydoink wrote:

business tech support say they have activated it but they don't even know VVM is available for Windows Phones - just iPhone.


I'd double check they haven't switched you to an iPhone tariff....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Re: Windows Phone 8.1 Update - All the info right here!

[ Edited ]

Nope - all as it should be - tech support were sounding confused. @Chris_K - any ideas? Smiley Happy ABS has been checked too and it is all provisioned - they're wondering what they're missing!

Thanks

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Re: Windows Phone 8.1 Update - All the info right here!

Its down to Network Services apparently - they need to change some codes... ETA for VVM - 5 days :-)
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Re: Windows Phone 8.1 Update - All the info right here!

Progress, at least !!
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Re: Windows Phone 8.1 Update - All the info right here!

Yes and quite impressed with the bloke this afternoon - he phoned back after 20 minutes and said how it was being escalated to get a resolution.

Now all I need is for people to leave me voice mails!
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Re: Windows Phone 8.1 Update - All the info right here!


@Daddydoink wrote:
Yes and quite impressed with the bloke this afternoon - he phoned back after 20 minutes and said how it was being escalated to get a resolution.

Now all I need is for people to leave me voice mails!

Sorry for the delay - lots going on but I wanted to pop in on this one. Some services go through a different provisioning process - for instance, MMS is a seperate provision to data for instance. It does sound entirely possible that though everything looks fine, the provisioning may not quite be where it should be for VVM on your account.

It sounds like the network agent spotted what the issue was so hopefully it'll all be sorted within the timescale quoted but if not, drop me a PM and i'll try and get it looked into for you.

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Re: Windows Phone 8.1 Update - All the info right here!

It works!  They moved my tariff away from an iPhone ready one (which cannot be seen by customer services) to a smart-specific tariff and hey pesto!  I was happier than a pine nut in some basil and olive oil.

 

Many thanks to all for suggestions

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Re: Windows Phone 8.1 Update - All the info right here!

Thought that must be the issue Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Re: Windows Phone 8.1 Update - All the info right here!

Nice one, it seems @MI5 was spot on Smiley Happy

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Re: Windows Phone 8.1 Update - All the info right here!


@tullyhubbert wrote:

 


Thanks for the answer Chris, regarding the O2/8.1/Cyan update availabliity its pretty much what I expected but I just wanted to be sure. I'd be confident enough to run Nokia recovery but it's a lot of hassle just for a Cyan update, I'll wait until Joe B gets things sorted his end and updates me ... lol.


A bit (much) longer than expected but Joe finally got me updated to Cyan last night Smiley Wink O2 firmwared 925 running PFD.