30-09-2014 10:47
30-09-2014 10:47
I've been trying to activate visual voicemail on my Lumia 930 for a while now but i just keep getting errors and all the support people i've spoken to don't seem to know much about it...
When i turn the visual voicemail to on I receive a text saying 'Sorry, your number doesn't support visual voicemail, so we can't set it up yet. Please go to www.02........' and if i leave it going long enough i get an error on the phone that says ' Oops! Something happened and we couldn't set up visual voicemail. Make sure you have a mobile signal and try again. You may also need to contact your mobile operator to enable this on your current plan.' and then it goes back to off.
OS version: 8.10.120397.895
Firmware Version: 02061.00066.14252.51002
Let me know if you need any other details and I'll post them too.
If i need to speak to support to get my tariff changed then can you tell me exactly what it would need to be. I've spoken with support and the last person I spoke to admitted they'd been given no training on windows phone 8.1 and didn't even know they could do visual voicemail.
Solved! Go to Solution.
30-09-2014 11:30
30-09-2014 11:30
30-09-2014 11:42
Thanks. I'll give that a go.
30-09-2014 11:44
30-09-2014 11:44
30-09-2014 22:00 - edited 30-09-2014 22:03
30-09-2014 22:00 - edited 30-09-2014 22:03
I recall reading that VVM was only for peeps with a pay-monthly SIM on a consumer tariff, business tariff folks don't [yet] get VVM.
'Sorry, your number doesn't support visual voicemail...' is the message I get on O2 branded 925, but I know I'm on a business tariff
01-10-2014 09:29
Yeah. It does look like business customers aren't getting the same features. I have asked them why in my last email to them but i've not heard back since...