Visual Voicemail on Nokia Lumia 930 errors on activation

[Anonymous]

I've been trying to activate visual voicemail on my Lumia 930 for a while now but i just keep getting errors and all the support people i've spoken to don't seem to know much about it...

When i turn the visual voicemail to on I receive a text saying 'Sorry, your number doesn't support visual voicemail, so we can't set it up yet. Please go to www.02........' and if i leave it going long enough i get an error on the phone that says ' Oops! Something happened and we couldn't set up visual voicemail. Make sure you have a mobile signal and try again. You may also need to contact your mobile operator to enable this on your current plan.' and then it goes back to off. 

OS version: 8.10.120397.895

Firmware Version: 02061.00066.14252.51002

Let me know if you need any other details and I'll post them too. 

If i need to speak to support to get my tariff changed then can you tell me exactly what it would need to be. I've spoken with support and the last person I spoke to admitted they'd been given no training on windows phone 8.1 and didn't even know they could do visual voicemail.

[MI5 · Accepted solution]

You might want to post on this thead here where someone from O2 is helping out http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/Visual-Voicemail-on-Lumia-930-Not-Availa...

[Anonymous]

Thanks. I'll give that a go. 

[MI5]

Good luck..

[Anonymous]

I recall reading that VVM was only for peeps with a pay-monthly SIM on a consumer tariff, business tariff folks don't [yet] get VVM.

'Sorry, your number doesn't support visual voicemail...' is the message I get on O2 branded 925, but I know I'm on a business tariff

[Anonymous]

Yeah. It does look like business customers aren't getting the same features. I have asked them why in my last email to them but i've not heard back since...