Visual Voicemail on Lumia 930 Not Availalble

[Anonymous]

I've read the instructions in detail but I can't switch this on - the option for VVM here just isn't listed - I'm using WP8.10.12397.895 which is reported as the most recent version, and I'm on an O2 pay monthly contract - help!

[Anonymous]

Hi

Assuming your phone is supported have a look here http://www.o2.co.uk/assets/O2HybridNav/1_iPhone/inc-voicemail.html

Nokia link http://www.nokia.com/gb-en/support/faq/?action=singleTopic&topic=FA140240

More here http://beginnerstech.co.uk/o2-brings-visual-voicemail-windows-phone-customers/

[MI5]

You need an O2 branded phone with O2 firmware on it.

[Anonymous]

Hi @Anonymous and welcome to the community, were you able to activate your visual voicemail. Let us know if we can help

[Anonymous]

I am having the same issue.

there just isn't the option in the settings to turn on.

is there a way to fix?

[MI5]

Does your phone have O2 firmware on it and have you got the correct data plan on your tariff?

[Anonymous]

my firmware version is 02061.00066.14353.31004 is that the right one to have visual voicemail?

Also how do I know if my tarrif supports visual voicemail? That shouldnt effect it being in my settings surely?

[MI5]

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@Anonymous wrote:

my firmware version is 02061.00066.14353.31004 is that the right one to have visual voicemail?

Also how do I know if my tarrif supports visual voicemail? That shouldnt effect it being in my settings surely?

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I'll flag this for @Chris_K to take a look at for you.

[Anonymous]

Thanks

[Chris_K]

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@Anonymous wrote:

my firmware version is 02061.00066.14353.31004 is that the right one to have visual voicemail?

Also how do I know if my tarrif supports visual voicemail? That shouldnt effect it being in my settings surely?

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I'm afraid that isn't one of the O2 firmwares - it's an open market one which typically happens when you have a SIM free device such as those purchased from the likes of Carphone Warehouse. Unfortunately the open market software can't detect when an O2 SIM is inserted in order to provide you with the VVM options.