cancel
Showing results forย 
Search instead forย 
Did you mean:ย 

Upgrade

Jodie3
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Everytime I go to check out when upgrading it says the site is experiencing problems. Ive been trying to upgrade for two days now.
Message 1 of 17
4,353 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122363 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Jodie3 You would be better off calling customer services today. My husband upgraded yesterday and got straight through. They open at 8am https://www.o2.co.uk/contactus

Edited to add the site was experiencing problems yesterday. He couldn't upgrade online, Hence the reason for the call to CS.

 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 17
3,836 Views
16 REPLIES 16

Cleoriff
Level 94: Supreme
  • 122363 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Jodie3 You would be better off calling customer services today. My husband upgraded yesterday and got straight through. They open at 8am https://www.o2.co.uk/contactus

Edited to add the site was experiencing problems yesterday. He couldn't upgrade online, Hence the reason for the call to CS.

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 17
3,837 Views

Jodie3
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Okay, thank you ๐Ÿ‘
Message 3 of 17
3,829 Views

Cleoriff
Level 94: Supreme
  • 122363 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

No problem @Jodie3 I hope you get sorted. wink

Veritas Numquam Perit

Girl in a jacket
Message 4 of 17
3,827 Views

MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Even better is to go in store. You can make sure they have the phone you want and wonโ€™t have to wait for delivery.
You can walk out the store with your upgrade in just a few minutes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 17
3,806 Views

Anonymous
Not applicable
Go in store to upgrade. Much easier & usually hassle free
Message 6 of 17
3,798 Views

Cleoriff
  • 122363 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Of course they could just be upgrading a tariff as my husband did yesterday. Over the phone calling CS...

10 minutes and it was done...:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 7 of 17
3,779 Views

MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
They could be, but as not specified the options are there for them now slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 17
3,775 Views

Cleoriff
Level 94: Supreme
  • 122363 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Indeed they are...

Veritas Numquam Perit

Girl in a jacket
Message 9 of 17
3,772 Views

MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Happy to help wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 17
3,767 Views