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Unlock Huawei phone to use on other networks

Shelly45
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on ‎08-01-2021 18:08

on ‎08-01-2021 18:08

Asked for unlock code through my02 gave emei got email back with code. Inserted new sim from other network entered code.

Didn’t work

Any ideas ?
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MI5
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on ‎08-01-2021 19:12

on ‎08-01-2021 19:12

@Shelly45 

How long have you had the phone as O2 haven't locked their phones for the last 2 years?

What message are you getting on screen?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Shelly45
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on ‎08-01-2021 20:26

on ‎08-01-2021 20:26

Jan 2019 shows up saying SIM NETWORK UNLOCK NCK
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MI5
Level 94: Supreme
In response to Shelly45
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on ‎08-01-2021 21:57

on ‎08-01-2021 21:57

I'll ask @O2Georgina to help in the morning @Shelly45 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Shelly45
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on ‎08-01-2021 22:55

on ‎08-01-2021 22:55

Thanks
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MI5
Level 94: Supreme
In response to Shelly45
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on ‎08-01-2021 22:57

on ‎08-01-2021 22:57

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Georgina
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on ‎09-01-2021 08:02

on ‎09-01-2021 08:02

Morning @MI5 Thankyou for the tag, @Shelly45  I will send you a private message now so that we can look in  to this for you slight_smile

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Ciaranm_2020
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on ‎15-02-2022 21:09

on ‎15-02-2022 21:09

Hi, I'm having same problem, can you help??

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