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Accepted Solution

Sim swap

Hi I've just swapped my sim to keep my original number can I still use my original Ecard to top up
Apologies if I've sent this twice
Posts: 0

Re: Sim swap

Yes you should be able to as it's connected to your phone number 

Posts: 101,772
Topics: 770
Registered: ‎14-01-2013

Re: Sim swap

[ Edited ]

Hi @Anonymous  As long as you are using the e card for the number you registered initially you should have no problem (as long as the sim swap has been successful)

To make sure it is working ....top up for the minimum amount required then check your balance immediately. If there are any problems then ring 4445

Edited to add.... You had posted twice as you thought ...but I directed you here on your initial post so don't worry Smiley Wink


*The Game Is On*

Posts: 117,592
Topics: 576
Solutions: 16,515
Registered: ‎04-04-2012

Re: Sim swap

E Top up cards are registered to the phone number.
If the number is the same, then the card is the same.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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