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on 10-09-2018 09:04
Hello,
I have smashed my screen. My phone battery died and when turned back on, i am unable to use due to the cracks. however, no mesages are showing up on the locked screen. is this normal?
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10-09-2018 09:17 - edited 10-09-2018 09:18
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10-09-2018 09:17 - edited 10-09-2018 09:18
Hi @LauraS
Have you got insurance on your phone? If so use that. If not you could send it away for repair but probably best to avoid O2 repairers and send it to the manufacturer instead.
Yes a broken screen will affect the functionality on most phones
What phone have you got ? We could probaly provide you with the manufacturer number if we had that
Welcome to the forum by the way .
Veritas Numquam Perit
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10-09-2018 09:17 - edited 10-09-2018 09:18
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10-09-2018 09:17 - edited 10-09-2018 09:18
Hi @LauraS
Have you got insurance on your phone? If so use that. If not you could send it away for repair but probably best to avoid O2 repairers and send it to the manufacturer instead.
Yes a broken screen will affect the functionality on most phones
What phone have you got ? We could probaly provide you with the manufacturer number if we had that
Welcome to the forum by the way .
Veritas Numquam Perit
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on 10-09-2018 11:22
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on 10-09-2018 11:22
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 12-09-2018 09:34
Hi @LauraS, and welcome to the forum
I'm sorry to hear you dropped your phone, but I hope you found the replies above helpful! Please do come back to let us know how you get on with your phone and if you have any other questions
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?

