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Scam

Virginiya
Level 1: Joiner
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Hi I was have a call yesterday to change my contract and take a new phone but after a few hours they start asking money and calling again for more and more ??

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TallTrees
Level 45: Knowing
  • 8657 Posts
  • 82 Topics
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Registered:

Hello @Virginiya 

Welcome to the o2 Community Forum.

Don't give out any information to cold callers.

We have some advice (if you need it) here:

Guide: A Guide to Deal with Spam/Scam Calls and Text 

and here:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Best wishes TallTrees



HAPPINESS IS BEE SHAPED

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TallTrees
Level 45: Knowing
  • 8657 Posts
  • 82 Topics
  • 255 Solutions
Registered:

Hello @Virginiya 

Welcome to the o2 Community Forum.

Don't give out any information to cold callers.

We have some advice (if you need it) here:

Guide: A Guide to Deal with Spam/Scam Calls and Text 

and here:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Best wishes TallTrees



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
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Registered:

@Virginiya 

This needs to be reported to O2 and action fraud immediately.

You also need to block the number.

Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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